Helping fundraisers create pages they can be proud of

Challenge

Challenge

Having raised over £6bn for good causes around the world, JustGiving 

is Europe’s biggest fundraising platform. Fundraising is ~80% of our traffic and so when major fundraisings were cancelled during Covid we saw a significant drop in revenue. However, even when those events began to come back we continued to see a trend of fewer fundraising pages being created than before. Our goal was to understand what had changed, and to see if we could get people fundraising again.

Role

Role

Design lead for a full redesign of the fundraising product

Helped plan and facilitate user research

Championed, created, and maintained a brand new design system 

that is now used across JustGiving

Impact

Impact

87.1% increase in mobile conversion

21.3% increase in fundraising pages being created YoY

£150M more raised for charities YoY

£150M more raised for charities YoY

£150M more raised for charities YoY

£150M more raised for charities YoY

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© Luke Godward 2025
© Luke Godward 2025
© Luke Godward 2025
© Luke Godward 2025